Frequently Asked Questions

With Cyber Risk Management, risks are identified, analyzed and prioritized. Based on this data, appropriate measures can be set, see e.g. NIST Risk Management Framework. The management level keeps an eye on the company's / department's goals, allocates resources and guides activities to keep the cyber risk under control.

Cyber attacks can be minimized or prevented if you take action in time.  SEQiFY identifies threat and risky devices / operating systems at an early stage automatically – based on this live data, management can initiate measures timely and accurate.

SEQiFY® is designed for companies that want to keep an eye on their cyber risk through clearly understandable cyber risk management – and to actively reduce their risk as a result. The company-wide and cross-system view of risk data in the SEQIFY® dashboard provides the big picture: from small and medium-sized businesses to large corporations.

Your functioning business IT is the basis for your company's success: SEQiFY® identifies the risk to your business IT and provides risk data for desktop & server as well as mobile devices.

SEQiFY® can provide risk data on your entire business IT, from desktop and servers to mobile devices. Depending on the connected systems, you receive a company-wide and cross-system overview of your cyber risk.

You can create an unlimited number of users per account with different roles.

Yes, for each user a user role can be assigned, they each have different permissions.

The following user roles are available:

User: has access to the results in the dashboard

Admin: can additionally set up and edit connectors and make technical configurations

Tenant Admin: can create and manage users in addition to the admin functions

Purchasing: tenant & account management, can change subscription models and adjust quantities

Manager: Combination of Admin + Purchasing: Can adjust subscription models / quantities as well as make technical adjustments (connectors / configurations)

Enterprise Manager: can create and edit users in addition to the “Manager" permissions

Owner: Has all permissions (only 1x per account)

User Manager: can only manage users (no dashboard access, no account or tenant management)

The following user roles are available:

User: has access to the results in the dashboard

Admin: can additionally set up and edit connectors and make technical configurations

Tenant Admin: can create and manage users in addition to the admin functions

Purchasing: tenant & account management, can change subscription models and adjust quantities

Manager: Combination of Admin + Purchasing: Can adjust subscription models / quantities as well as make technical adjustments (connectors / configurations)

Enterprise Manager: can create and edit users in addition to the “Manager" permissions

Owner: Has all permissions (only 1x per account)

User Manager: Can only manage users (no dashboard access, no account or tenant management)

With the permissions in the role “Owner", “Enterprise Manager", “Tenant Admin" oder “User Manager" new users can be created or deleted. You can find the overview of your users in the Admin Center under User Management -> Users. You can also change permissions for existing users there.

Yes, in the Admin Center -> User Management you can individually decide for each user (regardless of role) which tenants they can access.

SEQiFY® provides many functions to ensure continuous cyber risk management for business IT. This includes automated monitoring, risk classification and insights into the correlations. 

An overview of the most popular of the currently available functions can be found here.

The available functions depend on the connectors you use. Some functions (such as Integration Insights) are only available if the corresponding connectors have been set up.

Depending on the subscription plan, different functions are included. You can find the current overview of the plans and included functions here.

The App Insights provide a company-wide and system-wide overview of your risk from apps – for mobile devices as well as for apps on desktop and server. The risk indicator includes various risk-relevant information such as critical lifecycle information or possible installed multi-versions. In addition, information on granted permissions as well as the company headquarters of the app manufacturers is available. You can find more details on the function here!

No – the App Insights are available for your mobile devices as well as for apps on the desktop and server and provide a company-wide and system-wide overview of your risk through apps.

The detailed information, e.g. on individual devices, is deactivated by default in App Insights and can be activated per user by authorised persons (role “Owner" or “Enterprise Manager").

In the “User Insights” function (to be found under Risk Insights > User Insights), you can see in the overview how many ghost users have been identified and in which systems they are assigned. Click on “Ghost User” to open the corresponding list.

Please define your “leading system” in the connectors (under Connectors > Edit in the respective connector: Set “Is Primary Directory” set “on”). SEQiFY refers to this leading system in the list of “Ghost users”. If a user account does not (or no longer) exist there, all deviations are displayed as ghost users.

The data is updated on a daily basis. All new CVEs / security vulnerabilities and updates are included.

The SEQiFY® Dashboard is available in German and English. Support is available from our consultants in both languages as well.

You manage your mobile devices in an MDM (Mobile Device Management)? Perfect – that's all you need to use SEQiFY®.

We support MDMs from the leading providers on the market:

• Microsoft inTune
• Mobile Iron
• Blackberry
• vmware
• Jamf

If you use any other MDM beyond these, we will be happy to review your options and welcome your inquiry.

We support MDMs from the leading providers on the market:

• Microsoft inTune
• Mobile Iron
• Blackberry
• vmware
• Jamf

If you use any other MDM beyond these, we will be happy to review your options and welcome your inquiry.

Yes, systems can be connected in multiple and mixed ways. You get 100% coverage of your critical risks across all devices and countries – in one central platform for your entire organization.

SEQiFY is a cloud service. All users can access the SEQiFY dashboard and functions from anywhere via the browser. Neither a local installation on a computer, nor an installation of apps on the managed mobile devices is necessary.

MDM Insights are available for the following MDM systems:

• Microsoft inTune
• Mobile Iron
• Blackberry
• vmware
• Jamf

As a Cyber Risk Management platform, we support the integration of various security-relevant systems.

MDM:

• Microsoft Intune
• ivanti (formerly: MobileIron)
• Blackberry
• vmware
• Jamf

Endpoint Security:

• Microsoft Defender
• WithSecure
• SentinelOne
• Sophos
• paloalto

• Microsoft Entra-ID

Awareness:

• Proofpoint
• KnowBe4
• Hornetsecurity

Depending on your plan, you can connect up to several different systems to SEQiFY via connector within one tenant. You can find the current information and details on the various subscriptions here.

If you need more connectors, you can connect them to SEQiFY via different tenants.

All servers used by SEQiFY® are located in the EU and are therefore subject to European data protection regulations.

GENOA Group (which owns and distributes the SEQiFY® risk management tool) has successfully achieved ISO 27001 certification. This proves that the highest standards of data protection are always met.

The option MFA is available with SEQiFY® and can be activated to increase security when logging in to the dashboard. By entering username + password + code (OTP) your data is protected even better from access by unauthorized persons.

Yes, that's why SEQiFY provides a self-commitment declaration – this replaces the AVV. You can request the self-commitment statement by email at any time.

Purpose: Evaluation of the info provided by the customer to present risk information for devices and users for dedicated SEQiFY® users.

We process personal data as follows: First name, last name, e-mail + devices and software information.

SEQIFY displays user data from your company’s connected systems. If a user no longer exists in any of the connected systems, the associated data is removed from SEQIFY within 24 hours.

Example: A company has integrated Entra ID, Endpoint Security and MDM as data sources in SEQIFY.

a) If a user is still in Entra ID and MDM but has been removed from Endpoint Security, the user data remains visible in SEQIFY.

b) If a user is deleted in all three systems, the corresponding data is also automatically removed in SEQIFY within 24 hours.

We are happy if you let us know your concerns! You are welcome to book an appointment with our team here .

If you would like to ask a quick question, we are also happy to receive an email at info@seqify.net.

Want to learn more about SEQiFY®, take a look at the dashboard and see how companies can benefit from SEQiFY®?

Nothing would be better than that! We look forward to meeting you in person. You can book a free demo appointment (online) here – simply select the date that suits you from the calendar.

As a customer, you have access to the SEQiFY® Chat in the dashboard, where you can get in direct contact with our team. Simply enter any questions, uncertainties or even new ideas and receive rapid feedback!

YES, for those interested, we offer a free 14-day trial period for SEQiFY. You immediately get an insight into your company's live data and can evaluate first risk indicators via the SEQiFY dashboard – set up in minutes and completely free of charge.

The costs depend on the number of devices you manage in SEQiFY. You can find an overview of the prices and the subscription models here.

Do you simply need a basic risk management tool? Or would you like to connect several MDMs at once and use comprehensive reporting functions?
SEQiFY is available in three different subscription plans, which you can choose to suit your needs and adapt at any time.

You can find an overview here.

Pay monthly and stay flexible – or use the option to pay annually and save costs.

You can find an overview of the prices here.

We are convinced that SEQiFY is a benefit for you and your company that you do not want to miss anymore, therefore we have decided NOT to commit our customers with a minimum commitment period.

Payment is based on the Pay-Per-Use model – you can flexibly adjust your subscription plans and device quantities at any time (by choosing monthly payment).

You can independently adjust the selected subscription to your needs at any time. Depending on the selected payment option, the change will be implemented from the next month (for monthly payment) or the next year (for annual payment).

How can I cancel a paid subscription?

You can cancel your paid subscription at any time in your SEQiFY interface. Go to your Admin Center and switch to “Tenants". Click on the three dots on the right at the tenant you want to unsubscribe and choose “Upgrade Subscription". In the next window, select “Change current plan" – and confirm with “Unsubscribe". Please note that depending on the payment option selected, there may still be a remaining term. Within this period, you can still use SEQiFY as usual, after which your subscription will be automatically closed.

Closing the account is only possible if there is no active subscription or trial. After canceling the subscription or after the trial expires, you can request to close the account in your Admin Center.

The “monitored unit" can vary depending on the connected system and can refer to users, devices or services.

Example:

You are using two connectors to VMware and Proofpoint with SEQiFY, the number of licences required results in this example from

100 devices for VMware +
50 users for Proofpoint =
150 licences required for SEQiFY