Frequently Asked Questions

With Cyber Risk Management, risks are identified, analyzed and prioritized. Based on this data, appropriate measures can be set, see e.g. NIST Risk Management Framework. The management level keeps an eye on the company's / department's goals, allocates resources and guides activities to keep the cyber risk under control.

No – SEQiFY® is not a SIEM and does not replace any operational tools. Instead, SEQIFY uses existing systems such as SIEM, vulnerability scanners, AD, etc. as data sources. SEQIFY analyzes, links and enriches this information – and translates it into manageable, controllable risks.

SEQiFY® is for CIOs, CISOs and IT managers from medium-sized companies to large corporations. The platform is aimed specifically at decision-makers who want to understand, prioritize and strategically manage cyber risks company-wide – with clear key figures in real time.

You can create an unlimited number of users per account with different roles.

Yes, for each user a user role can be assigned, they each have different permissions.

The following user roles are available:

User: has access to the results in the dashboard

Admin: can additionally set up and edit connectors and make technical configurations

Tenant Admin: can create and manage users in addition to the admin functions

Purchasing: tenant & account management, can change subscription models and adjust quantities

Manager: Combination of Admin + Purchasing: Can adjust subscription models / quantities as well as make technical adjustments (connectors / configurations)

Enterprise Manager: can create and edit users in addition to the “Manager" permissions

Owner: Has all permissions (only 1x per account)

User Manager: can only manage users (no dashboard access, no account or tenant management)

The following user roles are available:

User: has access to the results in the dashboard

Admin: can additionally set up and edit connectors and make technical configurations

Tenant Admin: can create and manage users in addition to the admin functions

Purchasing: tenant & account management, can change subscription models and adjust quantities

Manager: Combination of Admin + Purchasing: Can adjust subscription models / quantities as well as make technical adjustments (connectors / configurations)

Enterprise Manager: can create and edit users in addition to the “Manager" permissions

Owner: Has all permissions (only 1x per account)

User Manager: Can only manage users (no dashboard access, no account or tenant management)

With the permissions in the role “Owner", “Enterprise Manager", “Tenant Admin" oder “User Manager" new users can be created or deleted. You can find the overview of your users in the Admin Center under User Management -> Users. You can also change permissions for existing users there.

Yes, in the Admin Center -> User Management you can individually decide for each user (regardless of role) which tenants they can access.

SEQiFY® provides many functions to ensure continuous cyber risk management for business IT. This includes automated monitoring, risk classification and insights into the correlations. 

An excerpt:

• Risk indicator across systems
• Risk forecast
• OS insights
• App Insights
• Identification of ghost users
• Recommendations for action
• Compliance Insights
• Download reports
• Benchmarks
• Accepted Risk

An overview of the most popular of the currently available functions can be found here.

ALL currently available functions are available in the Enterprise plans.
Please note: Some of the functions (such as Integration Insights) are only active if the corresponding connectors have been set up.

The Smart, Flex and Plus plans each contain different functions; you can find the current overview here.

The App Insights provide a company-wide and system-wide overview of your risk from apps – for mobile devices as well as for apps on desktop and server. The risk indicator includes various risk-relevant information such as critical lifecycle information or possible installed multi-versions. In addition, information on granted permissions as well as the company headquarters of the app manufacturers is available. You can find more details on the function here!

No – the App Insights are available for your mobile devices as well as for apps on the desktop and server and provide a company-wide and system-wide overview of your risk through apps.

The detailed information, e.g. on individual devices, is deactivated by default in App Insights and can be activated per user by authorised persons (role “Owner" or “Enterprise Manager").

In the “User Insights” function (to be found under Risk Insights > User Insights), you can see in the overview how many ghost users have been identified and in which systems they are assigned. Click on “Ghost User” to open the corresponding list.

Please define your “leading system” in the connectors (under Connectors > Edit in the respective connector: Set “Is Primary Directory” set “on”). SEQiFY® refers to this leading system in the list of “Ghost users”. If a user account does not (or no longer) exist there, all deviations are displayed as ghost users.

The data is updated on a daily basis. All new CVEs / security vulnerabilities and updates are included.

The SEQiFY® Dashboard is available in German and English. Support is available from our consultants in both languages as well.

Yes, SEQiFY® is multi-client capable and is ideal for companies with several locations, branches or subsidiaries. You can analyze risks separately, assign responsibilities and still obtain a central, consolidated overview for management – including comparable key figures and uniform control.

You manage your mobile devices in an MDM (Mobile Device Management)? Perfect – that's all you need to use SEQiFY®.

We support MDMs from the leading providers on the market:

• Microsoft inTune
• Mobile Iron
• Blackberry
• vmware
• Jamf

If you use any other MDM beyond these, we will be happy to review your options and welcome your inquiry.

We support MDMs from the leading providers on the market:

• Microsoft inTune
• Mobile Iron
• Blackberry
• vmware
• Jamf

If you use any other MDM beyond these, we will be happy to review your options and welcome your inquiry.

Yes, systems can be connected in multiple and mixed ways. You get 100% coverage of your critical risks across all devices and countries – in one central platform for your entire organization.

SEQiFY is a cloud service. All users can access the SEQiFY dashboard and functions from anywhere via the browser. Neither a local installation on a computer, nor an installation of apps on the managed mobile devices is necessary.

MDM Insights are available for the following MDM systems:

• Microsoft inTune
• Mobile Iron
• Blackberry
• vmware
• Jamf

As a Cyber Risk Management platform, we support the integration of various security-relevant systems.

MDM:

• Microsoft Intune
• ivanti (formerly: MobileIron)
• Blackberry
• vmware
• Jamf

Endpoint Security:

• Microsoft Defender
• WithSecure
• SentinelOne
• Sophos
• paloalto

• Microsoft Entra-ID

Awareness:

• Proofpoint
• KnowBe4
• Hornetsecurity

Depending on your plan, you can connect up to several different systems to SEQiFY via connector within one tenant. You can find the current information and details on the various subscriptions here.

If you need more connectors, you can connect them to SEQiFY via different tenants.

All servers used by SEQiFY® are located in the EU and are therefore subject to European data protection regulations.

GENOA Group (which owns and distributes the SEQiFY® risk management tool) has successfully achieved ISO 27001 certification. This proves that the highest standards of data protection are always met.

The option MFA is available with SEQiFY® and can be activated to increase security when logging in to the dashboard. By entering username + password + code (OTP) your data is protected even better from access by unauthorized persons.

Yes, that's why SEQiFY provides a self-commitment declaration – this replaces the AVV. You can request the self-commitment statement by email at any time.

Purpose: Evaluation of the info provided by the customer to present risk information for devices and users for dedicated SEQiFY® users.

We process personal data as follows: First name, last name, e-mail + devices and software information.

SEQIFY displays user data from your company's connected systems. If a user no longer exists in any of the connected systems, the associated data is removed from SEQIFY within 24 hours.

Example: A company has integrated Entra ID, Endpoint Security and MDM as data sources in SEQIFY.

a) If a user is still in Entra ID and MDM but has been removed from Endpoint Security, the user data remains visible in SEQIFY.

b) If a user is deleted in all three systems, the corresponding data is also automatically removed in SEQIFY within 24 hours.

We are happy if you let us know your concerns! You are welcome to book an appointment with our team here .

If you would like to ask a quick question, we are also happy to receive an email at info@seqify.net.

Want to learn more about SEQiFY®, take a look at the dashboard and see how companies can benefit from SEQiFY®?

Nothing would be better than that! We look forward to meeting you in person. You can book a free demo appointment (online) here – simply select the date that suits you from the calendar.

As a customer, you have access to the SEQiFY® Chat in the dashboard, where you can get in direct contact with our team. Simply enter any questions, uncertainties or even new ideas and receive rapid feedback!

YES, for those interested, we offer a free 14-day trial period for SEQiFY. You immediately get an insight into your company's live data and can evaluate first risk indicators via the SEQiFY dashboard – set up in minutes and completely free of charge.

The costs depend on the number of devices you manage in SEQiFY. You can find an overview of the prices and the subscription models here.

Do you simply need a basic risk management tool? Or would you like to connect several MDMs at once and use comprehensive reporting functions?
SEQiFY is available in three different subscription plans, which you can choose to suit your needs and adapt at any time.

You can find an overview here.

Pay monthly—or take advantage of the annual payment option and save money.

You can find an overview of the prices here.

We are convinced that SEQiFY will bring you and your company benefits that you will not want to do without, which is why we have decided not to impose a minimum contract period on our customers.

However, we are happy to grant various benefits by individual agreement if both parties agree on a minimum term.

You can independently adjust the selected subscription to your needs at any time. Depending on the selected payment option, the change will be implemented from the next month (for monthly payment) or the next year (for annual payment).

You can cancel your paid subscription in your SEQiFY interface with a notice period of 3 months to the end of a contract year. The paid contract year begins on the first day of the month following the date of conclusion of the contract and lasts for 12 months.

In your Admin Center, under “Tenants,” click on the three dots to the right of the relevant tenant and then on “Upgrade Subscription.” In the next window, select “Change Current Plan” and confirm with “Unsubscribe.” Please note that there is still a remaining term. You can continue to use SEQiFY as usual during this period, after which your subscription will be automatically terminated.

Closing the account is only possible if there is no active subscription or trial. After canceling the subscription or after the trial expires, you can request to close the account in your Admin Center.

The “monitored unit" can vary depending on the connected system and can refer to users, devices or services.

Example:

You are using two connectors to VMware and Proofpoint with SEQiFY, the number of licences required results in this example from

100 devices for VMware +
50 users for Proofpoint =
150 licences required for SEQiFY