Frequently Asked Questions

You have the questions - we have the answers.

Risk Management

What is Cyber Risk Management for mobile devices?

With Cyber Risk Management, risks are identified, analyzed and prioritized. Based on this data, appropriate measures can be set, see e.g. NIST Risk Management Framework. The management level keeps an eye on the company's / department's goals, allocates resources and guides activities to keep the risk for and through mobile devices under control.

Does SEQiFY / Risk Management offer protection against cyber attacks?

Cyber attacks can be minimized or prevented if you take action in time.  SEQiFY identifies threat and risky devices / operating systems at an early stage automatically – based on this live data, management can initiate measures timely and accurate.

Technical Questions

What are the technical requirements for SEQiFY?

You manage your mobile devices in an MDM (Mobile Device Management)? Perfect – that's all you need to use SEQiFY.

We support MDMs from the leading providers on the market:

  • Microsoft inTune
  • Mobile Iron
  • Blackberry
  • vmware

If you use any other MDM beyond these, we will be happy to review your options and welcome your inquiry.

Which MDM providers are compatible with SEQiFY?

We support MDMs from the leading providers on the market:

  • Microsoft inTune
  • Mobile Iron
  • Blackberry
  • vmware

If you use any other MDM beyond these, we will be happy to review your options and welcome your inquiry.

Can various / multiple MDM systems be connected?

Yes, MDM systems can be connected in multiple and mixed ways. You get 100% coverage of your critical risks across all devices and countries – in one central platform for your entire organization.

Do we need to install anything locally on our computers / smartphones to use SEQiFY?

SEQiFY is a cloud service. All users can access the SEQiFY dashboard and functions from anywhere via the browser. Neither a local installation on a computer, nor an installation of apps on the managed mobile devices is necessary.

For which MDM systems are the MDM Insights available?

MDM Insights are available for the following MDM systems:

  • Microsoft inTune
  • Mobile Iron
  • Blackberry
  • vmware


Which integrations are available?

We support the integration of various leading mobile device management as well as endpoint management systems.

Integration to MDM systems:

  • Microsoft inTune
  • Mobile Iron
  • Blackberry
  • vmware

Integration to Endpoint Management Systems:

  • Microsoft Defender for Endpoint

How many integrations can I use?

Depending on your plan, you can connect up to three different systems to SEQiFY via connector within one tenant.

If you need more connectors, you can connect them to SEQiFY via different tenants.

General information about the tool

How often is the data in my SEQiFY Dashboard updated?

The data is updated on a daily basis. All new CVEs / security vulnerabilities and updates are included.

In which languages is SEQiFY available?

The SEQiFY Dashboard is available in German and English. Support is available from our consultants in both languages as well.

Privacy & Security

Where is the company data processed in SEQiFY stored?

All servers used by SEQiFY are located in the EU and are therefore subject to European data protection regulations.

How can I be sure that our data is protected at SEQiFY?

GENOA Group (which owns and distributes the SEQiFY risk management tool) has successfully achieved ISO 27001 certification. This proves that the highest standards of data protection are always met.

Is there a multi-factor authentication option?

The option MFA is available with SEQiFY and can be activated to increase security when logging in to the dashboard. By entering username + password + code (OTP) your data is protected even better from access by unauthorized persons.

Do we need a processor agreement (PIO) or declaration of commitment?

Yes, that's why SEQiFY provides a self-commitment declaration – this replaces the AVV. You can request the self-commitment statement by email at any time.

Purpose: Evaluation of the info provided by the customer to present risk information for devices and users for dedicated SEQiFY users.

What personal data is processed?

We process personal data as follows: First name, last name, e-mail + devices and software information.

Help and Support

Where can I ask general questions about SEQiFY?

We are happy if you let us know your concerns! You are welcome to book an appointment with our team here .

If you would like to ask a quick question, we are also happy to receive an email at

How do I get a demo appointment of SEQiFY?

Want to learn more about SEQiFY, take a look at the dashboard and see how companies can benefit from SEQiFY?

Nothing would be better than that! We look forward to meeting you in person. You can book a free demo appointment (online) here – simply select the date that suits you from the calendar.

Subscription and payment

Can I test SEQiFY for free?

YES, for those interested, we offer a free 14-day trial period for SEQiFY. You immediately get an insight into your company's live data and can evaluate first risk indicators via the SEQiFY dashboard – set up in minutes and completely free of charge.

What does it cost to use SEQiFY for my business?

The costs depend on the number of devices you manage in SEQiFY. You can find an overview of the prices and the subscription models here.

What are the subscription options?

Do you simply need a basic risk management tool? Or would you like to connect several MDMs at once and use comprehensive reporting functions?
SEQiFY is available in three different subscription plans, which you can choose to suit your needs and adapt at any time.

You can find an overview here.

What are the payment terms?

Pay monthly and stay flexible – or use the option to pay annually and save costs.

You can find an overview of the prices here.

Is there a minimum commitment period?

We are convinced that SEQiFY is a benefit for you and your company that you do not want to miss anymore, therefore we have decided NOT to commit our customers with a minimum commitment period.

Payment is based on the Pay-Per-Use model – you can flexibly adjust your subscription plans and device quantities at any time (by choosing monthly payment).

Can I change my subscription model on the fly?

You can independently adjust the selected subscription to your needs at any time. Depending on the selected payment option, the change will be implemented from the next month (for monthly payment) or the next year (for annual payment).

How can I cancel a paid subscription?

How can I cancel a paid subscription?

You can cancel your paid subscription at any time in your SEQiFY interface. Go to your Admin Center and switch to “Tenants". Click on the three dots on the right at the tenant you want to unsubscribe and choose “Upgrade Subscription". In the next window, select “Change current plan" – and confirm with “Unsubscribe". Please note that depending on the payment option selected, there may still be a remaining term. Within this period, you can still use SEQiFY as usual, after which your subscription will be automatically closed.

How can I delete my account?

Closing the account is only possible if there is no active subscription or trial. After canceling the subscription or after the trial expires, you can request to close the account in your Admin Center.